Your privacy and the security of the information you provide us is important and we take the privacy and security of the users of our Fresh Minds website and services very seriously. Every effort shall be made to protect a client’s confidentiality, within the limits established by the Privacy Act 1993 and as outlined in the Health Information Privacy Code 1994.

Fresh Minds (ProCare Fresh Minds Limited) is a subsidiary of ProCare Health Limited and therefore uses/shares the same systems and robust security processes as ProCare Health Limited.

Why we collect this information It is optional for you to provide the information requested by Fresh Minds, but doing so will help Fresh Minds provide an effective and efficient service to you. Information is collected to enhance your care and therapy as well as: to assist in administrative aspects of your care; in training and education; in monitoring of the quality of client care; and in data analysis, management purposes, research and outcome measurement.

Therapy If you are engaging in therapy with us, your personal and health information will be stored on our client management system (CMS). The CMS is safe, secure, and only password accessible. If we conduct virtual therapy (video or phone appointments) we use the phone and video appointment function within the client management system.

Webinars If you enrol in a Fresh Minds webinar, your personal information will be stored on the Fresh Minds secure database, which is subject to Fresh Minds (and ProCare) high-level site security and strict policies on how we store and use personal information.

Fresh Minds uses a platform called ‘Zoom’ to deliver Webinars. Zoom stores client registration details. Educational sessions are recorded and are securely stored on the Zoom Cloud. Zoom have an extensive privacy policy.

This use of a third party platform may be subject to change.

If you would like any of this explained further, please contact the Fresh Minds Privacy Officer on communications@freshminds.co.nz

Who has access to your personal or health information Your information may be passed to:

• Clinical staff of Fresh Minds and if applicable, your General Practitioner, who may be working with Fresh Minds to provide services to you.
• Fresh Minds administrative personnel (for administrative purposes only)
• Fresh Minds or ProCare (parent company) personnel for data analysis, management purposes, research or survey purposes.

We will not disclose your information to any other agency unless you authorise this or we are required to do so by law.

Access and removal of information You have the right to seek access to the personal information held about you and to advise us of any inaccuracy. There are some exceptions to this right set out in the Privacy Act. If you make an access request we will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request.

Contacting us If you have any questions or concerns regarding this Privacy Policy, please contact:

By email: communications@freshminds.co.nz.

By mail: Privacy Officer, Fresh Minds, ProCare Health Limited, P O Box 105 346, Auckland 1143.