Your privacy and the security of the information you provide us is important and we take the privacy and security of the users of our Fresh Minds website and services very seriously.

The collection, confidentiality, and use of health information by private mental health providers is governed primarily by the Privacy Act 2020 and the Health Information Privacy Code 2020 (HIPC). These laws ensure that sensitive health information is handled with care, transparency, and respect for individual rights.

1. Collection of health information

We collect personal and health information to provide safe, effective mental health services. This includes:

• Contact details
• Medical history
• Mental health assessments
• Notes from therapy sessions.

We collect this information directly from you unless you’ve given permission for us to obtain it from others (e.g., your GP or family).

2. Use of information

Your information is used only for:

• Providing mental health care
• Coordinating with other health professionals (with your consent)

• Meeting legal obligations (e.g. under the Mental Health Act).

We do not use your information for marketing or unrelated purposes.

3. Disclosure and confidentiality

Your information is kept confidential. We will only share it:

• With your consent
• If required by law
• If there is a serious risk to your safety or someone else's.

4. Storage and security

We store your information securely in encrypted systems. Only authorised staff can access it. Records are retained for at least 10 years after your last contact.

5. Your rights

You have the right to:

• Access your health information
• Request corrections
• Withdraw consent (where applicable)
• Make a complaint to the Privacy Commissioner or Health and Disability Commissioner.

Contact us

For questions or to make a request regarding your personal information, contact:

• Email: communications@freshminds.co.nz
• Mail: Privacy Officer, Fresh Minds, ProCare Health Limited, P O Box 105 346, Auckland 1143